FAQ (Frequently Asked Questions)

FAQ (Frequently Asked Questions)

1. What materials are your mirrors made from?
Our mirrors are crafted using high-quality glass, durable composite bases, and carefully selected materials such as cotton rope, ceramic elements, and metal details.

2. Are your mirrors handmade?
Yes — Aurelium Glass is a design-focused brand, and many of our mirrors are created with handcrafted elements. We carefully design and produce our pieces to ensure each one reflects our signature style and quality.

3. Do you offer international shipping?
Yes, we ship across Europe and selected international destinations.

4. How long does delivery take?
Delivery typically takes 3–5 business days within Europe. You will receive tracking information once your order has been shipped.

5. Are the mirrors easy to install?
Yes, all mirrors come ready to hang and are designed for easy and secure wall mounting.

6. Do you accept returns?
Yes, we offer a 14-day return policy, provided the item is unused and in its original condition.

7. Are the mirrors fragile?
We use reinforced packaging to ensure safe delivery. While mirrors are naturally delicate, we take extra care to protect every order.